Type to search

Returns, Refunds and Exchanges

Non-Faulty Items

If you have had a change of heart regarding an item you have purchased from Ginger Parrot, or would like to exchange the item for another one, please first contact Ginger Parrot within 7 days of receiving your item by contacting us, listing your full name and order number, which can be found in your email correspondence from us.

Then, you must return the item to Ginger Parrot unused and in its original condition. We will let you know via email which address to send this to.

Upon receiving the returned item(s), Ginger Parrot will issue a refund to you for the current value of the item(s). Unfortunately, we cannot refund you for the shipping costs of sending the item to you, nor can we reimburse you for the price of shipping the item back to us.

Faulty Items

If, upon receiving your item(s), you have found that it is faulty, you have 7 days to get in touch with us by contacting us and to request either a full refund or a new item to be re-sent.

Please note that we require photographic proof of the items that are faulty or have been damaged in transit before we can process a refund or re-delivery.

Where goods are faulty, or were sent in error, we will refund any postage costs you incur in returning the items to us, with a proof of postage costs.


If you wish to cancel or modify your order, you must contact us before you receive a shipping notification from us. If your order has already been shipped, you will be liable for the postage costs of returning the item(s) to us.


The shipping costs of your order is calculated at checkout, and is worked out according to your shipping territory.

Some guidance on shipping estimations:

  • UK Tracked: 3-4 working days – free shipping available on orders £30+
  • USA: 5-7 working days – free shipping available on orders £60+
  • Europe: 4-6 working days – free shipping available on orders £60+
  • Canada: 7-10 working days
  • Australia & Oceania: 10-15 working days

Please note: on occasion there may be slight delays to the above timelines due to limitations of the shipping process due to Covid-19 restrictions. If you are concerned about shipping estimations for your order, please contact us.

We strive to respond and dispatch orders on the day or day after the order has been completed, however on occasion there may be seasonal delays.

Please check your shipping address prior to proceeding to the payment page. We cannot be held responsible for items not arriving due to incomplete/incorrect postal addresses.

Returns Address

This can be provided upon request by contacting us, as there are different addresses depending on the item being returned.

If you have any questions, please contact us by email or +44 (0) 20 3488 1773.